Conference 2015 : Program Schedule


We are proud to announce our Second edition of itSMF IndiaConference on Dec 4, 2015 at Taj Vivanta MG Road, Bangalore. IT Service Management Practitioners and Fraternity across India are expected to come in large numbers to participate, network and exchange best practice ideas on various facets of IT Service Management with pragmatic insights from Industry thought leaders.


The Theme for the upcoming itSMF India Conference is
"Agility in Service Management".


Agenda of the Day
Time Session / Topic/ Thought Leader(s)
8:00 AM to 9:00 AM Registration
8:30 AM to 9:00 AM Primer Session on ITIL & ITSM Girish Aras, Quint
9:00 AM to 9:20 AM Inauguration and Welcome Address Dr. Debabrata Das, Chairman -itSMF India
9:20 AM to 9:35 AM Guest of Honour:

Dr. Rathan Kelkar, IAS, CEO, Center for EGov, Govt of Karnataka
9:40 AM to 10:15 AM Integrate Best Practices for delivering Continuous Value to Customers
Harish Bangera, Head Service Management, Adobe India
10:15 AM to 10:30 AM Network Break 1: Tea/Coffee
10:30 AM to 11:05 AM Agility in Service Management
Nandakumar Shamanna, Regional Manager
11:05 AM to 11:40 PM Integrating DevOps and ITSM for agility in action
Aswin Kumar, Head Service Management and Automation
Reliance Jio Limited
11:40 AM to 12:10 PM Panel Discussion: "Agility in Service Management"
Moderator Suresh GP, Board of Director , itSMF India
12:10 PM to 1:10 PM Network Break 2: Lunch
1:10 PM to 1:45 PM Lean as way of life in IT Managed services
Rituparna Ghosh, General Manager, Wipro Technologies
1:45 PM to 2:20 PM SIAM Service Integration and Management
An Idea whose time has come
Amit Ashtekar & Kevin Harris, Lead Process Transformation, Capgemini
2:20 PM to 3:05 PM Considerations for Service Design in an "as-a-Service" world
Gagan Deep Jain Associate Director, Brillio.
3:05 PM to 3:20 PM Network Break 3: Tea/Coffee
3:20 PM to 4:00 PM Panel Discussion: ITIL vs DevOps Where is the Future heading?
Moderator Sunil Mohal, Quint Group
4:00 PM to 5:30 PM Lean IT Business Simulation Game
Suresh GP, Managing Director, TaUB Solutions.
5:30 PM to 5:45 PM Vote of Thanks / Lucky Draw
5:45 PM to 6:00 PM Closing Ceremony


Click here to download