Conference 2014 : Program Schedule


We are proud to announce our Second edition of itSMF India Conference on Nov 5, 2014 at Taj Vivanta MG Road, Bangalore. IT Service Management Practitioners and Fraternity across India are expected to come in large numbers to participate, network and exchange best practice ideas on various facets of IT Service Management with pragmatic insights from Industry thought leaders.


The Theme for the upcoming itSMF India Conference is
"Performance Based Service Management".


Agenda of the Day
Time Session / Topic/ Thought Leader(s)
8:00 AM to 9:00 AM Registration
8:30 AM to 9:00 AM Primer Session on ITIL & ITSM itSMF India Team
9:00 AM to 9:20 AM Inauguration of the itSMF Conference
9:20 AM to 10:00 AM Key Note Address:
Best Practice Roadmap

Kaimar Karu, Head of ITSM, Axelos
10:00 AM to 10:40 AM Service Integration & Management
James Finister, EMEA Lead of SIAM, Tata Consultancy Services
10:40 AM to 11:00 AM Network Break 1: Tea/Coffee
11:00 AM to 11:40 AM Six Steps to Implementing Change Management that Works
Arvind Parthibhan Sr. Product Marketing, Manage Engine
11:40 AM to 12:10 PM Modelling for Business outcomes
Srinivasan Thiagarajan, AVM COE Head,
Cognizant Technology Solutions
12:10 AM to 12:40 PM Effective Event Management
Proactive Incident Management

Mayank Malik, Adobe Systems India
12:40 PM to 1:40 PM Network Break 2: Lunch
1:40 PM to 2:15 PM Panel Discussion: "Delivering Business Value of ITSM"
Axelos, TCS, Manage Engine, CTS, Adobe, NIIT
2:15 PM to 2:45 PM Integrating ITAM & ITSM for Agility/Cost transparency
Martin Thompson, ITSM Review
2:45 PM to 3:15 PM The Performance Based Implementation
Krishnan Govindamani, NIIT Technologies Ltd.
3:15 PM to 3:30 PM Network Break 3: Tea/Coffee
3:30 PM to 4:00 PM Panel Discussion: "Managing multiple best practices in the real world"
HCL, British Council, Wipro, Invesco
4:00 PM to 5:30 PM IT Service Management Game
Learn by demonstration Business Simulation

Parvinder Singh, Quint Wellington Redwood
5:30 PM to 5:45 PM Vote of Thanks / Closing Ceremony


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