Conference 2015 : Speakers


Harish Bangera
Head Service Management & Quality, Adobe India


Topic : Service Lifecycle Management Framework - Integrate Best Practices for delivering Continuous Value to Customers

Abstract : Services provided today are looked at a set of repeated activities that need to be done on a constant basis to provide the required value to the customer. But as Customers businesses change dynamically the services required by them also change. Using a lifecycle based approach to provide services will help organizations understand customers changing expectations and help innovate services regularly to provide the value required by the customer at that given point of time. The Service Lifecycle management framework integrating various best practices like Lean, ITIL, COBIT, DevOps etc aims at bringing a Lifecycle based approach towards providing services.

Bio : Harish Bangera joined Adobe Systems India recently and is leading the Service Management & Quality Organization at Adobe India. Prior to this he was leading the Service Delivery Excellence organization at Hewlett Packard Globalsoft Pvt Ltd. where he was responsible for driving all facets of Service and Quality Assurance, Quality Control and Continual Service Improvements across the Infrastructure Services Delivery Organization. Prior to joining HP, Harish served with QuEST – GE where he led the implementation of the Six Sigma program in the Global Engineering Development Center for GE Energy
He has over 25 years’ experience in varied fields including IT Services, Project Management, Manufacturing and Service & Quality Management and is a certified Six Sigma black Belt, ITIL V3 Expert, CGEIT, CRISC & COBIT Foundation certified professional.


Rituparna Ghosh
General Manager, Wipro


Bio : With over 17 years of experience,Rituparna (Ritu) Ghosh, is a General Manager with Wipro. In her 14 years career with Wipro, she has held multiple roles – both internal and customer facing. She currently drives Continuous Improvement in Wipro. As a part of this, she leads the Lean, Six Sigma and Agile transformation initiativesacross the organisation.

Ritu has been responsible for the re-launch of Lean, Six Sigma and Agile in Wipro. She designed and implemented a bottom-up strategy, based on continuous improvement to drive a cultural change within theorganisation and deliver measurable benefit to the projects.


Aswin Kumar
Head of Automation at Reliance Jio Limited


Topic : Integrating DevOps and ITSM for agility in action

Abstract : DevOps and ITSM approaches together can make a huge impact on how IT services are delivered. But what is the impact? Can DevOps & ITSM together really bring in the required innovation towards Service Agility? This workshop explores the key foundation elements of culture, process, automation, collaboration and feedback that must exist between teams to extract true business value. It will also reveal real world techniques and lessons learned while adopting DevOps where ITSM is already implemented.

Bio : Aswin Kumar is the Head of Automation at Reliance Jio Limited. Previously he was the Practice Leader - DevOps & Automation at Infosys Limited. He has helped global organizations to design and implement Transformation strategies by successful deployment of IT Products, Processes & Automation solutions. He is an ITIL V3 Expert, Lead ISO Auditor, CGEIT, 6 Sigma & PMP certified. He is an Engineer & Post Graduate in Business Management from XLRI, Jamshedpur. He has presented in multiple industry conferences including itSMF, Open Group & authored multiple whitepapers/blogs.


Gagan Deep Jain
Associate Director, Brillio


Topic : Considerations for Service Design in an "as-a-Service" world

Abstract : Over the last several years while Service Management has supported organizations in their journey towards higher maturity, there has been a shift in the external technology environment in more ways than one. Automation, Agile, Cloud, and DevOps bring new possibilities for how CIOs engage with Business and the current methods and processes defined by IT organizations lack the needed flexibility and scalability to support this. In this presentation, Gagan will share his experience of working with global organizations to design and rollout services where the key service components were as-a-Service platforms, reusable service assets and cloud capabilities. While building and delivering new services is now possible at accelerated speeds, Service Design has a new connotation and interpretation. Gagan will share his learnings across the themes of technologies, processes, supplier partners and organization change management.

Bio : Gagan is part of the Brillio's IMS practice and leads the service transformation capability. He has Global IT experience across delivery, consulting and Management domains. He is an ITSM enthusiast and is currently intrigued by technology led abstraction of processes thereby leading to greater understanding of IT Value streams in IT enterprises


Nandakumar Shamanna
Regional Manager, DNV GL


Bio: 30 years of Industrial Experience with various Multi-Nationals in various capacities and functions including Design, Production, Quality, Security and Sustainability. Lead Auditor and a Lead Tutor for Service Management system, Information Security, Quality, Environmental, Safety and Continuity Management systems

Has carried out over 2000 person days of Audits and Trainings related to various Management systems

He was voted as the ‘Industry Personality of the year’ in 2010 by The BCI, India Chapter


Suresh GP
Managing Director, TaUB Solutions


Bio: Suresh GP M-Tech, Managing Director of TaUB Solutions and Board of Director for itSMF India. He has more than 14 Years of Industry of experience in different facets of IT Service Management, IT Governance, DevOps, Project & Program Management and Organizational Change Management. Over the years, he has performed diversified roles that included ITSM Consultant/Solution Architect/ Program Manager/Business Consultant and Architecture & Standards Governance Manager.To complement his extensive experience, he has earned wide range of certifications that include ITIL V3 Expert, CGEIT, PMP, ISO 20000 Practitioner and ISO 20000 & 27001 Lead Auditor, DevOps and Cobit Foundation. He is a regular blogger and speaker in National &International Forums like itSMF UK, itSMF Australia, itSMF USA, SITS London , PMI & ISACA. He was awarded the ITSM contributor of the award by itSMF Singapore in 2013.


Amit Ashtekar
Lead Process Transformation, Capgemini


Bio: Amit is a leading Process Transformation stream of Service Management Service Line at Capgemini and has around 15 years of experience in Process Consulting and Quality Management.

He has been leading Business/Process Transformation programs, Process Consulting – including process Assessments, Definitions, Implementations and driving Continual Service Improvements program across various domains and geographies.

His core expertise includes Business Quality Assurance, including various quality models and frameworks - ITIL, CMMI SVC &Dev, ISO 9001 & 20K, Lean, Six Sigma, DevOps and SAF - Scaled Agile framework.

Amit is a Master in Computer Management and has represented Capgemini in various forums and conferences.


Kevin R Harris
Lead Process Consulting, Capgemini


Bio: Kevin is a Process Consulting Lead at Capgemini India with around 13 years of experience in Process Consulting and Quality Management. He has proven track record in driving Business Transformation, Process Consulting &Assessments,Process Definition & Implementation and driving Continual Improvements across multiple industries and geographies including North America, South America, Europe, Australia and Asia.

His core expertise fall in areas like ITIL, CMMI Dev and CMMi SVC, Lean , Six Sigma, Agile and various ISO models like ISO 20K, ISO 9001, etc. He also has extensive experience Solutioning , Pre-sales and Quality Management.

Kevin is a Computer Science Engineer with a MBA in International Business. He has submitted and presented various papers on multiple conferences including ones on CMMI high maturity practices