Best Practices

 

Overview

The Best Practice approach is a systematic, professional approach to the management of IT service provision. It is based upon the combined experience of industry experts and can provide IT services with:

  • A proven, quality approach to service delivery
  • Increased Productivity
  • Increased customer satisfaction
  • Minimised risk
  • Reduced costs
  • Improved communication between IT and the business and your customers
  • Best Practice also helps your customers by:
  • Providing reassurance as to the proven processes
  • Confidence to rely on IT services, enabling business objectives to be met
  • Clearly defined processes and contacts to handle problems and issues
  • Clarification of costs and monitoring of service levels - better informed customers.
  • By adopting Best Practice the organisation achieves a consistent and comprehensive approach to Service Management; ranging from software products, through to consultancy, training and qualifications.
  • Best Practice IT Service Management has been designed in such a way that it is adaptable to any organisation and with any mix of IT resources. It provides a blue-print for service development, and the IT department can focus on implementing the blue-print rather than re-inventing the wheel. IT resources are focused on service quality to satisfy customer requirements. It helps IT departments shift from the image of technology-driven, but more at focusing on delivery what the business needs, when it needs it.

The Benefits:

It is obvious that the better and more effective you are at your IT Services job, then the knock-on effect is that your customers, them being internal or external, are going to benefit and be better at their jobs as well.

 

Benefits include:

  • Improved customer satisfaction
  • Increased return on your IT investment
  • Improved staff morale
  • Reduced staff turnover So Best Practice principles provide the framework for you to:
  • Develop a good understanding of your customers' IT requirements - this is fundamental to being able to satisfy them. If you know what they want, it is much easier to deliver it to them.
  • Focus on delivering the services that the business needs. Take a business-driven approach as opposed to technology-driven.
  • Improve the return on IT investment - put the processes in place that improve utilisation of resources and ultimately their effectiveness and reduction of redundant effort.

Improve the perception that your customers' have of the IT function, increasing their confidence in IT, in turn improving employee morale and performance.