Track 1:

Service Management - Current Model of Operation
(Business Case to ITSM Implementation, Alignment with Best Practices, Service Management Office)


Track 2:

Strategy and Governance
(IT Strategy to Service Portfolio Management, eGovernance, IT Governance)


Track 3:

Service Management - Future Model of Operation
(Sustaining IT Service Management, Agile & Devops and Future ITSM trends)